UCaaS

UCaaS, More Than Just Hosted Voice.

Unified Communications as a Service, UCaaS, is the delivery of communications and collaboration applications and services through a third-party provider over an IP network, usually the public Internet. In the beginning, UCaaS was synonymous with hosted voice services and seen almost exclusively as a replacement for traditional phone services. However, UCaaS has since became an umbrella term for a suite of business communication solutions: phone, email, voicemail, messaging and more.

Ebook

UCaaS adoption continues to grow. Find out how UCaaS is evolving and what your target customer’s look like. Get the ebook.

Playbook

Selling UCaaS? Learn more about the key decision makers and what to look for in the field. Get the playbook.

Comparison Guide

When it comes to UCaaS, you have options to purchase and sell. Learn about carrier sweet spots with this guide. Get the comparison guide.

The 6 Functions of Unified Communications

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UCaaS for Every Business Size

SMB

UCaaS has always been a natural fit for SMBs who were quick to adopt a solution offering enterprise technologies without the giant upfront investment. UCaaS also offers SMBs access to enterprise-level technology in an affordable pricing model with little need to manage and maintain infrastructure or IT resources.

SMB adoption exceeds 55% according to a 2017 Broadsoft survey.

Mid Market

Gartner reports that midmarket UCaaS spending reached nearly $1.5 billion in 2017, and is expected to hit almost $3 billion by 2021. Some of the often overlooked benefits of UCaaS at the mid-market level include global collaboration, integration with social media (e.g. the ability to allow communications/transactions to be 100% via social media), and improved security of mobile technology.

49% of midmarket businesses have adopted UCaaS.

Enterprise

Enterprise organizations are slowly dismissing their on-prem infrastructure or moving to a hybrid model of sorts with cloud voice. Enterprise IT decision-makers typically have three major benefits from a UC solution:
Feature sets & bundled offerings, a solid user experience and reliability/stability.

74% of enterprises plan to adopt UCaaS with 45% already utilizing the solution.

The Evolution of UCaaS [INFOGRAPHIC]

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Solutions to sell with UCaaS

Bandwidth

Ensure UCaaS meets optimal performance with enough bandwidth or improve performance of existing network by adding SD-WAN.

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CCaaS

Offer improved insight within contact centers. Enhance analytics, collect more data, integrate channels, and improve customer experience.

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Managed Firewall

Virtualize the firewall and step into next generation security solutions with the option to layer on antivirus, IDS/IPS, content filtering and much more.

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