CCaaS

Contact Center as a Service

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to leverage a contact center provider’s software. CCaaS (a SaaS-based model) enables businesses to only implement the features they need as well as to remain agile in scaling up or down, based on business needs.

Businesses that implement CCaaS solutions see benefits such as availability to the consumer across all touchpoints, record/review calls for quality and/or training purposes, reduced IT headcount and seamless interdepartmental access for customers.

Ebook

CCaaS adoption continues to grow. Find out how CCaaS is evolving and what your target customers look like. Get the ebook.

Comparison Guide

Selling CCaaS? Find out differentiators for each CCaaS supplier along with their sweet spot. Get the Comparison Guide.

Marketing Campaign

Start selling CCaaS with our pre-written, customizable marketing campaign. Choose from agnostic campaigns to vendor-specific CCaaS marketing campaigns. PMC Campaign.

Our CCaaS Vendors

CCaaS for Every Business Size

Healthcare

Healthcare customers can range from doctors and dentists to hospitals, home healthcare providers and insurance companies. CCaaS offers improved privacy-compliant communication with patients and has resulted in increased satisfaction, improved access to care, greater scheduling, convenience, reduced admission rates and lower language service costs.

Many CCaaS suppliers are HIPAA compliant and will even sign a BAA for the customer.

Financial Services

Banks, credit unions, mortgage lenders, brokerage firms and other businesses in the financial services space are looking to differentiate themselves with an improved customer experience. Seamless omnichannel customer service that meets regulatory and compliance standards improves service levels, efficiency and routing capabilities.

Direct your customers to the best resource for their needs on the platform that they want to communicate – from phone and video to social media.

Retail

E-Commerce and virtual retailers continue to see the customer experience outside of the brick and mortar. CCaaS provides a positive customer journey to retain existing and attract future customers by enabling consistent brand experience, seamless omnichannel communication, improved order efficiency, decreased call times and increased agent productivity.

Make purchases, returns and customer support seamless for all customers on all platforms.

Government

State, local and federal government are looking to provide better service and improved fiscal responsibility while still ensuring that federal security levels are met, availability/performance are consistent and reliable, and citizen experiences are more efficient and secure. Not to mention agility for rapid changes and scalability (up/down) as needs change.

Improve the experience for constituents and allow institutions to be more competitive while still keeping confidential information secure.

Solutions to sell with CCaaS

Bandwidth

Ensure CCaaS meets optimal performance with enough bandwidth, or improve performance of existing network by adding SD-WAN.

Read blog here

UCaaS

Offer improved connectivity with UCaaS. Enhance analytics, collect more data, integrate channels, and improve customer experience.

Read blog here

Managed Firewall

Virtualize the firewall and step into next generation security solutions with the option to layer on antivirus, IDS/IPS, content filtering and much more.

Read blog here