Back Office Operations

The Engine Behind You

We’re the team behind you, championing deals and holding providers accountable on your behalf so you can sell more, faster.

 

The TBI Difference

60+ full-time pre-and post-sales employees

Dedicated telco, cable and cloud specialists

Certified project managers to ensure a smooth and timely implementation

Proactive communication for milestones and escalations

KPIs to help triage opportunities and drive accountability for both employees and carriers

Solution Engineers available for project scoping and solution design

Quotes, orders and commissions tracked through enterprise CRM system

TBI’s back office exists to save you time and headache. Our team of experts are available to help with administrative tasks like those listed below, so you don’t have to staff those employees yourself.

Quoting

Carrier
Options

Improved
Pricing

Contract
Generation

Order
Entry

Order
Escalation

Project
Management

Tracking
Milestones

Provisioning

Risk
Mitigation

Timely and
Accurate Install

Post Install
Support