Partner Referral Program Case Study
A global building supply manufacturer with revenues exceeding $600M and over 50 locations worldwide needed a dedicated connection to its home office. A TBI referral partner – a large and successful online marketing firm working with businesses on technology purchases – sent the lead to TBI, knowing we could help secure the best solution to meet their client’s needs for digital transformation.
Through the initial discovery call, it was revealed that the customer not only needed a dedicated connection but also was having issues with spotty connectivity. Communication across its global locations was frequently being disrupted.The customer’s ultimate plan was to build a 4K conferencing network within the U.S.
Utilizing TBI Solution Engineers, the team worked together to find a complete solution that would not only solve the customer’s initial ask but would meet their overall goals and combat additional challenges. By involving a Verizon rep, TBI and the carrier were able to work in tandem to expedite the quoting process and implementation, aligning and simplifying multiple components.
The result was the customer implemented a bandwidth-intensive and jitter/latency-sensitive 4K video streaming solution for better companywide communication. A dedicated and private WAN solution in the form of MPLS with 4G LTE backup was designed for high availability and the ability to prioritize mission critical applications traversing their network. Dedicated and symmetrical internet access was also a requirement at several sites to support public internet and public cloud access on their new MPLS network. The final solution took the form of Verizon Private IP + 4G LTE failover and Internet Dedicated Access.
Since the initial sale, the customer has expanded their purchases to add 350 UCaaS seats as well as CCaaS, POTS line aggregation and Managed Office 365.
By sending the lead to TBI, the partner was able to make commission on a sale that TBI handled from start to finish. Utilizing the TBI team allowed for the sale to develop into a much larger project – the solution implemented resulted in over $90k MRC on 5-year agreements.
To learn more, contact Bill Vander Vennet firstname.lastname@example.org