RingCentral Case Study
With a wide mobile workforce spanning across Europe and Asia, the customer’s on-premise Toshiba PBX system wasn’t providing the service remote employees needed to be successful. Additionally, they were being pressured by their parent company to adopt an on-premise Cisco PBX system, and they didn’t want to purchase it because they knew it wouldn’t offer much improvement in service.
Working with their trusted IT consultant, a TBI partner, the customer sought an alternative solution. After some discussion, the partner discovered that the customer wanted a better way to service clients faster, local numbers and dial tones, contact center and CRM integration, and improved support for their remote employees.
Knowing this, the partner came to TBI for help. Understanding RingCentral’s ability to provide all the features the customer was looking for, the master agent made the recommendation and provided quotes. In no time, the partner had a group of employees within the customer’s organization do a proof of concept on RingCentral’s Global Office solution. Seeing the capabilities of the technology firsthand, the executive team approved purchase and implementation of Global Office.
In the end, the deal closed at $11,554 over 36 months, resulting in a TCV of $415,937. RingCentral’s Global Office provided everything the customer was looking for, including robust contact center features offered through inContact. With the help of TBI’s outstanding back office, 158 users were set up at the customer’s headquarters and across several different countries in under two months.
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RingCentral, Inc. is a global provider of cloud unified communications and collaboration solutions.
The Channel Manager
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