Mitel Case Study
A large home healthcare provider offering services for people with disabilities was expanding their business to a new location. Their existing provider wanted to sell them a premise-based solution, making it the third PBX system their administrator would need to manage—and all three were operating separately.
The new IT Director was familiar with the partner, Troy at Advanced Net Providers, from a previous role with another company, and invited Troy to do an audit of their systems. He wanted Troy’s opinion and other solution options.
Advanced Net Providers did an in-depth analysis of the customer’s current on-premise solution, their need for HIPAA compliance and included the billing and administration functions in their audit; additional consideration was paid to future growth, as well. Once Troy had a clearer picture of the customer’s situation, he consulted with a TBI Solution Engineer to confirm he was recommending the right solution. The consulting TBI Solution Engineer agreed with Troy’s assessment: Mitel MiCloud was the recommended solution for the customer’s needs.
MiCloud not only offered an estimated monthly savings upwards of $500, but it also met the customer’s HIPAA requirements for secure faxing and voicemail as well as the necessary mobile device management for the employees in the field. MiCloud also allowed the customer to manage and scale locations—both current and future—using a single pane of glass for everything, increasing efficiencies.
As part of their audit, Advanced Net Providers also recommended Mitel Internet connectivity, managed firewall, and a VeloCloud device to provide proactive monitoring and management of circuits, voice and data traffic as well as a single web portal for firewall deployment and management; this also allows for secure WiFi for the customer’s smaller offices.
Working with Mitel, Advanced Net Providers was also able to take advantage of promotional pricing that afforded the customer the ability to upgrade their phones and provide a very aggressive financial model as well, a definite value-add for the customer.
By offering a comprehensive technology audit and taking advantage of promotional pricing, the partner was able to secure a deal that closed at $5,646 MRC over 36 months for a total contract value of $203,256.
Learn about the 3 ways customer benefit with Mitel Cloud.
A large home healthcare provider expanding into a new location.
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