Mitel MiVoice Case Study

Mitel Case Study

A large financial institution had been exploring ways to better manage individual branch offices’ costs, security and quality associated with voice solutions. Struggling with the increasing price and decreasing quality of legacy voice services, the corporate office knew their branches were feeling the same pain. After conversations with their TBI Partner and Channel Manager, the suggestion was given to migrate to cloud-based voice as contracts came up for renewal.

While each branch office operates under the parent company they are all individually operated with its employees responsible for their own phone bills, software licenses and support staff. Branch locations needed a voice solution that offered features like hot desking (the option to use any handset at any desk within the office by simply entering your unique password), calendar integration, CRM integration and even analytics. Being in the finance industry, compliance and regulation were also very important points of consideration along with failover and back-up solutions.

Mitel’s hosted VoIP solution met all the agency’s requirements including multiple data centers for failover and backup and Secure RTP and TLS/SSL(128 bit RC4 or 128 bit AES encryption) to ensure the confidentiality and integrity of all voice and signaling communication. The Mitel portal allows for support staff to quickly and easily provision and the unlimited long distance simplifies the billing process for each branch. The latest location to sign on was an East Coast branch office with close to 200 seats of MiVoice. Monthly recurring cost (MRC) totaled $4,775 over 36-months for a total contract value of more than $171,900 with Mitel.

The Customer

The Customer

A large financial institution.

The Carrier

The Carrier

Mitel is a global leader in business communications that easily connect employees, partners and customers.

The Channel Manager

The Channel Manager

Johnson Tran
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