Mitel UCaaS Case Study

Mitel Case Study

A large foster care community had an aging phone system that was costing a lot of money to maintain and provided low quality of service. A TBI Managed Services Provider (MSP) partner was onsite weekly to provide network, desktop and server support so they were immediately approached with the problem.

The MSP had a long-time relationship with their customer, knew the weak points in their infrastructure and quickly engaged TBI to run a needs analysis on the customer’s voice solutions. Hosted voice/UCaaS was quickly identified as an opportunity for the customer to upgrade their solution and move to an OpEx cost structure. At the same time, another partner was engaged and recommended a CapEx model with new devices and voice services that was well outside the budget.

Through further due diligence, several other problems were uncovered. First, there are many locations within this foster care community, all of which had voice and data needs. Second, managing billing for all these locations and solutions was an administrative nightmare taking hours each month. While the UCaaS solutions initially presented by the MSP would fix the initial problem, it did not meet all the customer’s needs. Fortunately, being backed by TBI, this partner was able to source UCaaS vendors who also offered bill consolidation. Fiber was installed at the admin sites, coax for 86 homes and everything appeared on one bill.

A thorough needs analysis allowed for a customized solution reducing overall telco spend, a single vendor was sold and 15 hours of administrative work per month were eliminated. This MSP captured a larger share of their customer’s IT spend and was glad to rely on TBI for their voice expertise and vendor selection. The deal closed at $20,000 MRC over 36-months for a total contract value of $720,000.

The Customer

The Customer

A multi-location foster care community.

The Carrier

The Carrier

Mitel is a global leader in business communications that easily connect employees, partners and customers.

The Channel Manager

The Channel Manager

Ash Kakish
National Channel Manager
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