Evolve IP Cloud Case Study
A multi-site financial services firm consisting of 900 users looking to replace their existing on-prem PBX’s and explore opportunities for voice-enablement via Microsoft Teams.
With years of consultative expertise and a book of customers relying on his guidance for all things “cloud”, the partner knew to engage TBI immediately on this opportunity. The TBI Channel Manager along with a TBI Tech Guru specializing in UCaaS/CCaaS were involved during the early stages to properly qualify the customer’s requirements and determine the vendors to consider. After deliberating all possible options, the partner recommended Evolve IP as they were able to show key differentiators to help win this opportunity. Voice enablement of Microsoft Teams only addresses a component of the business needs. The partner did a great job of dissecting what other, more traditional voice needs were still required, to create an all-inclusive solution with a vendor that could deliver a complete offering:
- Voice Enablement of MS-Teams at a Platform Level
- CRM Integration to MS-Teams, Salesforce, and ServiceNow
- Contact Center Agents & Supervisor with Integration into MS-Teams
- Reception Software
- Multi-Level Auto-Attendants & Hunt Groups at Each Location
- Portal Access for Easy Management of These Tools
- Analog Ports
Evolve IP was the perfect match because they could address the immediate voice needs, while also providing a portfolio of services that will continue to help the customer with their cloud strategy, Single Sign-On w/MFA, Workspaces, DaaS and the ability to work from anywhere via any device.
The deal closed at $14,900.00 MRC over 36-months with a total contract value of $536,400.00. This will make for a consistent, long term customer with ongoing revenue for the partner, with a strong possibility of growing the MRC. The customer was impressed with the resources provided by the TBI team and Evolve IP’s commitment to continuing to develop collaboration capabilities and integrations. Specifically, they had interest in text/SMS which is available through Evolve Messaging, with full integration to MS-Teams in the first quarter of 2021.
Looking for more collaboration use cases? Read this PGi case study.
The Customer
A multi-site financial services firm.
The Carrier
Evolve IP is The Cloud Strategy Company.
