8×8 UCaaS Case Study

8x8 Case Study

A leading provider of litigation services was unhappy with the services they were receiving through their current carrier. TBI and a large VAR partner, stepped in to assist the customer and were able to help them terminate their current contract as well as identify a more suitable solution.

TBI and the VAR partner teamed up to guide and support the customer through the entire sales process. This deal had executive leadership support. The partner presented the solution and after careful consideration, the customer signed a deal with 8×8 for a UCaaS solution along with a Polycom phone refresh for all their users/contact center employees across their 80+ locations.

The differentiator that made the 8×8 solution stand out was the strong contact center features. This solution provided a more modern and robust set of tools for their outbound needs, as well as an all in one cloud-based solution, with a competitive pricing model.

Together, 8×8, TBI and VAR partner won the deal by successfully collaborating and detecting the most appropriate solution to embody the many features of and support for their contact center needs.

Learn more about 8×8 UCaaS and CCaaS solutions.

The Customer

The Customer

A leading provider of litigation services.

The Carrier

The Carrier

8×8 is a trusted provider of secure and reliable enterprise cloud communications solutions operating in over 100 countries.

TBI Lead

TBI Lead

Samantha Doti
Business Development
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