8×8 UCaaS and CCaaS Case Study

8x8 Case Study

A national retail and services chain needed a reliable hosted voice solution to standardize store operations across all their locations. Previously, they had been adding phone systems piecemeal as they expanded their business, acquired new locations, and integrated branch offices with their headquarters; they had never made a significant IT purchase prior to this one.

The customer spent several months purchasing individual UCaaS seats and programming the phones themselves. Recognizing this inefficiency, the 8×8 SME partnered with a large VAR partner and TBI to start discovery and analysis of their current solution. What they discovered was that the customer was in such a rapid stage of growth and determined that a virtualized phone solution would allow the consolidations and mergers to happen efficiently. In addition, Virtual Office and Virtual Contact Center offer self-service/information via phone to free up on-site staff from common questions. Certain extensions were mapped directly to their contact center as well. Other benefits realized by the customer included the ability to utilize the analytics for both solutions, ease of deployment and the reasonable price point.

All in all, the approval of the deal took about six months, as the large-scale launch was a daunting prospect for the customer; however, the benefits that 8×8 offered, particularly the fact that 8×8 would stage, configure, test and repackage the phones before they were shipped to the customer, so that they would be plug-and-play upon arrival, sealed the deal.

The partner leaned on TBI for their internal contacts at 8×8, as well as the technical resources from agnostic engineers, order portals, and the assistance with marketing and training.

The deal closed at nearly $24,000 MRC over 12 months for a total contract value over $285,000. 

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The Customer

The Customer

An enterprise retailer and service station with locations nationwide.

The Carrier

The Carrier

8×8 is a trusted provider of secure and reliable enterprise cloud communications solutions operating in over 100 countries.