TBI Leadership

Geoff Shepstone founded TBI in 1991 and continues to actively lead the company. TBI earned its position as a top Technology Services Distributor through Geoff’s commitment to finding the best solutions available to meet evolving customer needs. His experience in telecommunications began at MCI before moving into management with Alternative Channel Divisions of LCI International (acquired by Qwest). Recognizing the need for partners to connect with cutting-edge solutions from trusted providers led to the creation of TBI. Under his vision and leadership, the company remains at the forefront of the technology industry and continues to aggressively grow its extensive network of partners and highly-vetted providers.

Pete Shah joined TBI in 2013 with over 20 years of finance experience and 15 years in the telecom industry. Prior to TBI, Pete served as CFO of Access Media 3, where he oversaw all accounting, corporate finance, and treasury functions. At TBI, Shah leads the finance, commissions, human resources, IT, training, and sales support departments.

Mike Onystok is responsible for TBI’s corporate strategy and operations. He leads the Technology Services Distributor’s operational plan for development and growth, ensuring a superior work quality and level of service. His focus is on continuous business process improvement, developing innovative partner and vendor programs and building relationships across the indirect channel. His tenure with the Technology Services Distributor started in 2008 as a Supervisor of Inside Sales, and has since held roles of Director of National Telesales, Director of National Channel Sales and VP of training, marketing and inside sales. He helped design and evolve TBI’s Omni Center, a multi-channel contact center that performs both outbound and inbound vendor and partner campaigning. Onystok has served as Chicago Chapter President for the Professional Association for Customer Engagement. He lives in Bartlett, Illinois with his wife Ashley and son Michael John III.

Scott Whalen brings 20 years of telecom industry experience to TBI, with the last 16 being in various leadership roles within CenturyLink. Most recently, he managed the CenturyLink/TBI relationship, helping to align products and channel sales teams across the country. Scott spearheaded many new programs within CenturyLink’s channel program, experiencing success across the board, achieving president’s club status and helping to solidify TBI’s diamond status and highest customer retention rate. As Senior VP of Strategic Partnerships, he works closely with vendors to identify products and create specific programs that TBI partners can leverage to increase sales.

As Vice President of Global Sales, Smith oversees all sales strategy and partner growth initiatives for TBI’s global market, covering North America and EMEA. Before working at a Technology Services Distributor, Smith was Vice President of the Southwest Region for PAETEC, Director of Channel-Texas for XO Communications and Senior Vice President of National Sales at Intelisys. Outside of work, Smith enjoys spending time with his 13-year-old daughter, traveling the world with her. He is an avid sports fan, with his favorite teams being Chelsea FC, Oklahoma Sooners Football and the Dallas Cowboys, which he is a season ticket holder. He is also involved with the family and youth organization, Cal Farley’s Boys Ranch.

Knudsen is the Vice President of Sales Operations at TBI. In this role, he has developed a team of 50+ employees with a focus on customer satisfaction, retention and growth. His responsibilities include leading operational strategy and providing overall management by identifying and implementing processes and procedures to improve efficiencies. During his five years with TBI, he has fulfilled various roles, including Partner Experience Manager, Manager of Sales Operations, Director of National Channel Sales, Director of Emerging Technologies, and Senior Director of Operations. Adam holds a Bachelor of Business Administration and Management from Bellevue University.

Keith Connolly is Vice President of Sales for TBI’s east region spearheading channel team development and providing strategic direction for partner growth initiatives. He brings 25 years of telecommunications sales leadership, 18 of which were spent in the indirect channel. Prior to joining TBI, Connolly served as Vice President of Channel Sales at Windstream Communications from 2008 – 2017 and Channel Manager from 2002 – 2007. Under his leadership the East Region exceeded YoY sales goals for 9 consecutive years. Additional sales and leadership recognition include: 8-time Vice President President’s Club recipient, 5-time Vice President of the Year honoree, 3-time President’s Club Channel Manager recipient and a Channel Manager of the Year honoree.

As Regional Vice President, Channel Sales, Sanchez leads a channel sales team of seven to initiate and develop successful partnerships. He is responsible for fostering and maintaining strategic relationships with TBI’s top providers, executing on joint selling initiatives, and participating in strategic planning around increasing profits for TBI partners. He works with his team to bring new value to TBI’s selling partners, enhancing customers’ ease of commerce and improving business outcomes for the end-users through the technology and vendors we offer. Sanchez has been with TBI for more than eight years, starting in the company’s omni center, working his way up to channel manager and eventually reaching his current role of Director of National Channel Sales. In his free time, Marco likes spending time with his family and cheering on the Chicago Cubs.

As TBI’s Regional Vice President of Sales, Harris is responsible for igniting and elevating Channel partnerships and success in the western part of the US. With a 25-year tenure in the technology industry, Harris has held a variety of leadership roles with technology companies such as Qwest, Cogent Communications and XO Communications. In his most recent role at TPx Communications, Harris served as their Senior Director of Channel Sales, leading both regional and national sales growth for managed services, UCaaS and network-based solutions. When not working, Harris enjoys spending time with his wife and two sons, along with coaching youth sports.

Former National Channel Director at 8x8, Jim Wolande, has joined TBI as Vice President of Corporate Resellers and VARs. In this role, he will lead TBI’s VAR strategy, developing explosive growth on next gen offerings around cloud, data centers, security, Internet of Things (IoT), 5G and edge. His focus is on delivering scalable programs for VARs and MSPs, leveraging TBI’s robust resources aligned with the vendor’s technical expertise all around driving strategic partnerships. He has been instrumental in significant deals with TBI and strategic selling partners during his time with 8x8, as well as National Partner Manager dedicated to TBI while at Verizon. “ This organization is about to change the game for the partner community around emerging markets, and I am honored to leverage my experience during this perfect storm with Technology Services Distributor TBI,” Wolande said. Prior to his life in telecom, Wolande was Partner/Head of Operations for production company, HD Ready LLC, that owned and operated the rights to “Soundstage” for PBS television music episodic series. A musician himself, he filmed artists such as Bon Jovi, Dave Mathews, Fleetwood, Mac, Tom Petty and many more – building a lifetime of memories and stories in the music industry! He’s been married 32 years, resides in Lake Geneva, WI. and has two sons.

As TBI’s Vice President of Marketing, Devine focuses on strengthening the TBI brand, increasing pipeline and market share and optimizing marketing programs and processes for a superior partner and provider experience. Devine previously served as Vice President of Vendor Solutions at Tech Data. During her time with Tech Data, she successfully built go-to-market strategies for the technology distributor and its leading technology vendors. Prior, she was Vice President of Vendor Marketing at the organization, having extensive experience in supplier business and marketing. Devine has been recognized in CRN’s Women of the Channel 2020 and holds a Six Sigma Black Belt Certification from Villanova University. Born and raised in Colorado, Devine is one of five siblings and has three sons of her own, plus two dogs. In her spare time, she enjoys camping, cooking, hiking and traveling. She loves listening to music and true crime podcasts.

Matt (Turk) Turczyniak oversees all Omni-Center Sales and Training operations. His group is responsible for all direct Outbound, Referral, and Retention sales efforts, focusing mainly on new-acquisition and some customer-retention. As one of the longest tenured employees at TBI, Matt has been able to utilize his 15+ years of call center experience to transform the Omni-Center into a well-oiled machine that fuels the growth for the rest of TBI. His strengths include being highly organized, developing efficient processes and procedures, and proving coaching and development for entry-level Account Managers looking to career-path into other roles within the organization. Turczyniak is married with 2 daughters and also enjoys spending time with his 2 dogs; 6 year old Bernice Mountain dog Ty, and 9 year old German Shepard, Nemy.

Bill Vander Vennet is TBI’s Regional Vice President of Strategic Partner Programs. In this capacity, he is responsible for driving sales through TBI’s Partner Referral Program, Call Center Partners, strategic verticals, Mobility/IoT solutions and Inside Channel Managers. Vander Vennet joined TBI in 2016, standing up the company’s Partner Referral Program. Prior to TBI, he worked at various startups and telecom providers developing both online and offline customer acquisition programs in the Channel. Vander Vennet resides in Austin, TX and enjoys live music, travel and golf.

Jackie Landuyt serves as TBI’s Director of Finance. She joined TBI in 2013 as a Commissions Analyst and has been promoted to oversee the commissions analyst team, first as a Senior Commissions Manager and now as Director of Finance. Landuyt provides customer support and ensures accurate monthly commission payouts while developing new processes and programs to hold TBI Providers accountable through proactive audits and disputes and also assists with internal reporting as it relates to audits and profitability analysis. When not working, you can find Landuyt traveling, trying new restaurants and spending time with family. Landuyt holds a BS in Finance from Indiana University.

Dave Landsberger started at TBI as Sales Trainer and has built the training program from the ground up. Landsberger has created trainings for Channel Sales, support, traditional agents, Omni Center, Omni Center partners, and partner recruitment. He also spearheaded the creation of the University of TBI – our agnostic, self-paced training platform and he has built a team that helps onboard new agents, reducing the time it takes to get them up to speed and selling. Additionally, he visits our partners and their sales teams across the country, educating them on solutions, vendors and basic channel know how.

As TBI's Sr. Director of Sales Operations, Bryan oversees an organization of 75+ individuals who provide TBI’s Partner community with unparalleled back office support ranging from quoting and solution design to implementation advocacy and project management. He plays a pivotal role in the company by ensuring the efficiency and effectiveness of the company's sales initiatives by identifying ways to improve, optimize, and simplify sales processes. The drivers of his organization are rooted in disrupting the boundaries of sales empowerment and cultivating an environment of superior customer and partner experience. Reynolds is an avid contributor to the industry and has been recognized by many third-party organization for outstanding cultural ingenuity and leadership. Outside of work, Bryan enjoys cooking and spending time with family and friends.

Hoffman is the Director of Information Technology and Facilities at TBI. This position is responsible for TBI’s infrastructure and SaaS systems. Additionally, helpdesk falls under his management, this would include both internal employee support along with partner support for services including NetSuite and the TBI OnDemand app. Hoffman's experience in the telecom industry has roots with equipment manufacturers and service providers, with some of the industry’s largest players helping develop solutions to support their customers.

David Cullum is Director of Information Systems & Technology. He started his career at TBI in 2011 working as a national account executive, then progressing to backend systems, having taken on roles such as sales analyst, data analytics and business intelligence manager. Cullum’s background in sales and market research made him successful in building vendor campaigns for TBI including CenturyLink and Time Warner, where he took his own metrics and campaign tracking and was asked to roll out data tracking company-wide. He was instrumental in selecting TBI’s current CRM and ERP system, integration, implementation and deployment. His team is responsible for systems, infrastructure and supporting employees with business process automation. Cullum resides in Florida, has a 7 year-old son and attributes his successes to identifying great talent, system design and utilizing data to make better business decisions.

Mellor is Director of Sales for the East Region; he leads a team of channel managers that spans from the Northeast to Florida, all whom are assisting TBI’s partners in defining, initiating and growing their businesses. He works with his team to bring new value to TBI’s selling partners, enhancing customers’ ease of commerce and improving business outcomes for the end-users through the technology and vendors we offer. Mr. Mellor spent 16 years as a Channel Manager for Windstream/PAETEC, and started his career in telecom at AT&T. He has a long history of supporting partners and strategically helping them grow revenue. Mellor has been recognized multiple times as a President’s Club winner at both Windstream and AT&T. Boe lives in Pittsburgh and is an alumnus of Robert Morris University.

Dalton is the director of marketing for TBI with responsibility for developing and growing our award-winning marketing team, overseeing TBI’s demand generation strategy and partner marketing center strategy. Dalton brings more than 15 years of experience in the technology, SaaS and telecommunication industry. Dalton recently was at SurePayroll, A Paychex company, an online payroll software solution where she oversaw the partner marketing and partner service teams. Prior to SurePayroll, held various management positions with RevenueWell, First Communication, Comcast Business and CIMCO Communication with responsibility for partner marketing, digital marketing and product marketing. Dalton holds a BS in Marketing from Southern Illinois University.

Holloway is TBI’s Director of Channel Sales, leading and guiding the Channel sales team in the South-Central part of the US. Holloway’s focus is to grow, develop and manage his team, while also increasing TBI brand awareness to current and potential partners. Holloway brings more than 22 years of experience in the Channel, notably working for providers such as Fuze and Fusion Connect, where he held a variety of leadership roles. Areas of specialty that Holloway possesses includes cloud solutions (IaaS, UCaaS, SaaS, ITaaS), IT security and wireless services. In his free time, Holloway enjoys spending time with his family, racing motocross and living an active lifestyle.

Rozinsky has spent over 20 years within the technology industry, working with many notable providers including AT&T, Verizon, and Evolve IP. His success in managerial roles on both direct and indirect sales teams have given him the tools to lead powerful and effective teams. Rozinsky’s expansive knowledge of technology solutions prove to be a great asset in his new role, with expertise in areas like UCaaS, CCaaS, IaaS, DRaaS, DaaS, Cybersecurity, IoT, SaaS, and managed services. In addition to specializing in these solutions, Rozinsky holds certifications from Veeam, VMWare, Rapid Scale (TLS), and Zerto.

Leopoldo brings nearly twenty years of IT/SaaS sales experience to his role as Director of Sales, where he is responsible for leading TBI’s UK/European business; building partnerships and managing additional in-market support. Leopoldo’s roles have included Sales Director of a startup reseller as well as senior positions in distribution. He made his way to the vendor side of the IT world with roles at Sophos, Aryaka and Fuze. Working in the IT industry, Leopoldo has brought a number of high-tech solutions to Europe; and has been recognized in numerous ways, being awarded Distributor of the Year (highest sales volume) and having been invited to speak at partner kick-offs for a network access control vendor in San Francisco.

Mitch Lenzi brings several years of management and business administration experience in addition to his tenure at TBI. He has held various positions while at the organization, including many years as one of TBI’s top-performing Channel Managers in the Midwest. As the Director of Business Strategy, he oversees vendor management and business development across TBI, working closely with different departments on the execution of corporate strategy. His responsibilities include the management of various corporate projects, oversight of vendor strategy and TBI’s Supplier Management team, and facilitation of corporate planning-related activities.

As TBI’s Director of Partner Success, Tamras leads the growth of TBI’s partner relationships, driving fast-paced service implementations, along with creating an industry-leading experience for both partners and vendors. Tamras joins TBI with extensive experience in the Channel, notably spending several years working with Channel provider, AT&T. While at AT&T, Tamras held a variety of roles in sales, management and business development, which provided her with a well-rounded insight of the industry. While not at work, Tamras enjoys spending time with her husband, three kids and their pug named Rueben.

As Director of Sales-CSE, Ninow focuses on setting TBI partners up with the right communication, cloud, security and connectivity solutions for their customers. By leading the Channel Sales Enablement team, Ninow aims to expand TBI, vendor and partner revenue by further strengthening vendor relationships and partner evolvement. Ninow joins TBI with more than 20 years of telecom management experience, working with notable providers in the industry. In his most recent role, Ninow worked at Lumen (formerly known as CenturyLink) as their Senior Sales Manager for Global and Premier Accounts. Within this role, he oversaw daily and bigger-picture functions for Lumen’s global sales team, who handled and managed their Fortune 1000 accounts. Ninow resides in the suburbs of Chicago, IL and enjoys spending his free time giving back to the community.

Pete Miserendino started his journey at TBI in 2015, working in a variety of sales roles. Serving now as TBI's Director of Sales - Omni Center, Miserendino oversees all inbound, outbound and base management campaigns within the department. With an emphasis on next-gen solutions, Miserendino provides his team with the tools to be successful and achieve their daily, weekly and monthly sales goals. Outside of work, Miserendino spends his time coaching youth and high school baseball and football, along with spending time with his children.

Adam Levin started at TBI as a consultant and then later became a fulltime Sales Director in 2018. He later opened our Portland office in Feb 2018. Adam collaborates with his teams to bring new sales, sales strategies, and growth initiatives to TBI Portland, as well as add value to the OMNI Center. Adam is considered a Verizon subject matter and technology expert and has been in the Telecom and Technology sales industry for over 11 years. He also works closely with TBI Channel managers to assist them bring in new and diverse opportunities through collaborative solutions.

Joining the TBI team in 2018, Nikki Roiland has held a variety of roles at the organization, including Senior Accountant, Accounting Manager, Senior Accounting Manager, and currently, Director of Accounting. As Director of Accounting, Roiland oversees both the Accounting and Payroll teams, providing the behind-the-scenes support for TBI employees from a financial standpoint. This includes corporate card management, federal/state/local tax compliance, corporate expenditures/treasury, events/MDF invoicing and reporting, and adhering to accounting principles.