Frequently Asked Questions
TBI is one of the nation’s leading third-party technology distributors.
For more than 30 years TBI has been assisting IT consultants, VARs, MSPs and more than 2,000 other industry professionals to source, advise and quote the right solution for each customer.
TBI brokers technology solutions.
As a top Technology Services Distributor, TBI serves as our partners’ advocate, ensuring the most competitive prices and trouble-free provisioning of cloud, voice, Internet, data, mobility and managed services from over 100 solution providers.
Our entire business revolves around our partners. Through a variety of training programs, marketing support and back-office tools, TBI empowers our partners to be the foremost authority and single source provider for all of their customers’ technology needs.
The core business of a TBI partner varies and can include IT consultants, VARs, MSPs, Systems Integrators, Auditors and Telecom Agents. Despite varying business models, all partners share the desire to sell technology services.
It’s simple to become a TBI Agent Partner. Follow these steps:
- Submit a Partner Form.
- Speak with a TBI Business Development Manager about the partner experience.
- Complete a Partner Application.
- Start quoting and selling new solutions!
The Sales Process
No. TBI brokers business-class services only and the address at which you are selling must be associated with a registered business license.
TBI works with more than 70 solution suppliers. As a TBI Agent Partner, you can sell any or all of them.
Here is a quick look at what each provider has to offer:
Quotes are submitted through NetSuite.
For more information on the process check out the How to Submit a Quote Guide.
To submit a quote, TBI requires some basic information about the Agent Partner (you) and the end-user (your customer).
Each quote is unique. The more information you provide us, the more targeted we can be with the proposal we deliver. For more details on what is required, see TBI’s How to Submit a Quote Guide or contact your Business Development Manager.
Quote requests submitted through the NetSuite portal are typically returned within 24 to 48 hours. Time frames may vary based on product, provider and/or location.
Orders can be escalated to the Sr. Manager of Sales Operations or the Sr. Director of Operations.
Senior Director of Sales Operations
As part of our award-winning back office, TBI uses NetSuite to aid in the efficient quoting process. NetSuite offers our partners the ability to track quotes from start to finish.
Easily acquire new customers and manage your business from a single dashboard. TBI OnDemand offers tools and capabilities for better business performance.
Inside TBI OnDemand, CableFinder helps partners save time and effort by providing a centralized resource to determine what providers are available in specific locations.
Available through TBI OnDemand, this sales enablement tool equips you with all the information that you need to start selling like, promos & spiffs, provider portfolio with breakdown of offerings, sales collateral and customizable marketing materials, and quick access to technical training and engineering support.
All technical questions regarding systems can be sent directly to your Business Development Manager or emailed to email@example.com.
Email firstname.lastname@example.org. Your password will be reset and you will be emailed instructions on how to log back in.
Commissions are paid via electronic fund transfer (ACH) and will be processed within the first five business days of every month.
Contact your Business Development Manager. If you have question on a transaction you were already paid on, reference your commissions statement available to you in NetSuite.
Time frames vary based on the provider and solution sold. Commission payments typically begin two months after the customer’s first invoice.
Access training and education through the University of TBI, the industry’s only vendor agnostic training portal. You can request access here.
To be considered for vendor status with TBI, complete a Provider Application here.