Frequently Asked Questions


Who is TBI?

TBI is one of the nation’s leading third-party technology distributors.

For more than 25 years TBI has been assisting IT consultants, VARs, MSPs and more than 2,000 other industry professionals to source, advise and quote the right solution for each customer.

What does TBI do?

TBI brokers technology solutions.

As a top Master Agent, TBI serves as our partners’ advocate, ensuring the most competitive prices and trouble-free provisioning of cloud, voice, Internet, data, mobility and managed services from over 70 solution providers

Why should I work with TBI?

Our entire business revolves around our partners. Through a variety of training programs, marketing support and back-office tools, TBI empowers our partners to be the foremost authority and single source provider for all of their customers’ technology needs.

Partner Information

Who is a partner of TBI?

The core business of a TBI partner varies and can include IT consultants, VARs, MSPs, Systems Integrators, Auditors and Telecom Agents. Despite varying business models, all partners share the desire to sell technology services.

How do I become a Partner?

It’s simple to become a TBI Agent Partner. Follow these steps:

  1. Submit a Partner Form.
  2. Speak with a TBI Channel Manager about the partner experience.
  3. Complete a Partner Application.
  4. Start quoting and selling new solutions!

The Sales Process

Can I sell residential services as a TBI Partner?

No. TBI brokers business-class services only and the address at which you are selling must be associated with a registered business license.

Which providers and solutions can I sell as a TBI Partner?

TBI works with more than 70 solution providers. As a TBI Agent Partner, you can sell any or all of them.
Here is a quick look at what each provider has to offer:

How do I submit a quote?

Quotes are submitted through NetSuite.

For more information on the process check out the How to Submit a Quote Guide.

What information do I need to submit a quote?

To submit a quote, TBI requires some basic information about the Agent Partner (you) and the end-user (your customer).

Each quote is unique. The more information you provide us, the more targeted we can be with the proposal we deliver. For more details on what is required, see TBI’s How to Submit a Quote Guide or contact your Channel Manager.

How long does TBI’s quoting process take?

Quote requests submitted through the NetSuite portal are typically returned within 24 to 48 hours. Time frames may vary based on product, provider and/or location.

What is the process for escalating an order?

Orders can be escalated to the Sr. Manager of Sales Operations or the Sr. Director of Operations.

Bryan Reynolds
Senior Manager of Sales Operations

Adam Knudsen
Senior Director of Operations

Where can I find promotion and SPIFF information?

The TBI Knowledge Base is your one-stop source for promotion and SPIFF information. If you don’t see what you are looking for or want to view historical SPIFFs, contact your Channel Manager or commissions@tbicom.com.

TBI Systems

What systems will TBI partners gain access to upon onboarding?

As part of our award-winning back office, TBI uses NetSuite to aid in the efficient quoting process. NetSuite offers our partners the ability to track quotes from start to finish.

Knowledge Base
A one-stop source for TBI and provider information. From SPIFFs and promotions to marketing materials, sell sheets, contact information and training events, it’s all there.

Who can I contact if I have questions?

All technical questions regarding systems can be sent directly to your Channel Manager or emailed to info@tbicom.com.

I have been locked out of NetSuite, what do I do?

Email helpdesk@tbicom.com. Your password will be reset and you will be emailed instructions on how to log back in.

I can’t access something on the Knowledge Base, what’s going on?

Receiving an error message like this, “The post is available to members only. Please login to view the content”?

Access to certain documents is restricted to TBI Agent Partners. If you are a TBI Agent Partner and you’re still having trouble viewing something, you probably need to log in. The Knowledge Base website does not keep members logged in, so each time you access the site you will need to log in.

When on the TBI Knowledge Base, select the blue button in the top-right corner to log in.

Don’t have a login?
Register here, it will just take a moment and it’s FREE for Agent Partners.


Who do I contact with commissions questions?
How and when are commissions paid?

Commissions are paid via electronic fund transfer (ACH) and will be processed within the first five business days of every month.

How do I know the commission percentage I received from a certain provider/solution?

Contact your Channel Manager or reference the Gross Commissions document provided to you during your onboarding process. If you were already paid on the transaction, reference your commissions statement available to you in NetSuite.

How long does it take after a sale to receive my first commission payment?

Time frames vary based on the provider and solution sold. Commission payments typically begin two months after the customer’s first invoice.


How and where can I get training on a specific provider?

TBI offers a variety of opportunities for training on providers and technology solutions.

The TBI Knowledge Base showcases a list of upcoming provider led trainings and events. If you are looking for a training from a specific provider, you can view their catalog page to see what’s available.

Your Channel Manager is another great resource for educational information and can coordinate a more in depth conversation directly with the provider.

Provider Information

How do I become a TBI provider?

To be considered for vendor status with TBI, complete a Provider Application here.