Frequently Asked Questions

TBI is one of the nation’s leading third-party technology distributors.

For more than 30 years TBI has been assisting IT consultants, VARs, MSPs and more than 2,000 other industry professionals to source, advise and quote the right solution for each customer.

TBI brokers technology solutions.

As a top Technology Services Distributor, TBI serves as our partners’ advocate, ensuring the most competitive prices and trouble-free provisioning of cloud, voice, Internet, data, security, mobility, managed services and other emerging technologies from over 180 solution providers.

Our entire business revolves around our partners. Through a variety of training programs, marketing support and back-office tools, TBI empowers our partners to be the foremost authority and single source provider for all of their customers’ technology needs.

The core business of a TBI partner varies and can include IT consultants, VARs, MSPs, Systems Integrators, Auditors and Telecom Agents. Despite varying business models, all partners share the desire to sell technology services.

It’s simple to become a TBI Agent Partner. Follow these steps:

1. Submit a Partner Form.
2. Speak with a TBI Business Development Manager about the partner experience.
3. Complete a Partner Application.
4. Start quoting and selling new solutions!

No. TBI brokers business-class services only and the address at which you are selling must be associated with a registered business license.

TBI works with more than 180 solution suppliers. As a TBI Agent Partner, you can sell any or all of them.
Here is a quick look at some of the solutions our suppliers offer:

• Cloud
• Voice
• Data
• Network
• Managed Services
• Expense Management
• SD-WAN
• Cybersecurity
• UCaaS
• CCaaS

Quotes are submitted through TBI OnDemand. Sign in here or Register for access here.

For more information on the process and submitting quotes, please email partners@tbicom.com.

To submit a quote, TBI requires some basic information about the Agent Partner (you) and the end-user (your customer).

Each quote is unique. The more information you provide us, the more targeted we can be with the proposal we deliver. After logging into TBI OnDemand, click ‘Start a Quote’ and the the process will walk you through all the information you’ll need to provide.

Timeframes may vary based on product, supplier and/or location, but quotes are typically returned within 24 to 48 hours.

Orders can be escalated following our escalation chart found here.

Housed in our TBI OnDemand partner portal, partneriQ is your one-stop source for promotion and SPIFF information. Access partneriQ here or click here to register for a login.

NetSuite
As part of our award-winning back office, TBI uses NetSuite to aid in the efficient quoting process. NetSuite offers our partners the ability to track quotes from start to finish.

TBI OnDemand
Easily acquire new customers and manage your business from a single dashboard. TBI OnDemand offers tools and capabilities for better business performance.

CableFinder
Inside TBI OnDemand, CableFinder helps partners save time and effort by providing a centralized resource to determine what suppliers are available in specific locations.

partneriQ
Available through TBI OnDemand, this sales enablement tool equips you with all the information that you need to start selling like, promos & spiffs,  suppliers portfolio with breakdown of offerings, sales collateral and customizable marketing materials, and quick access to technical training and engineering support.

All technical questions regarding systems can be sent directly to your Business Development Manager or emailed to info@tbicom.com.

Email helpdesk@tbicom.com. Your password will be reset and you will be emailed instructions on how to log back in.

Email commissions@tbicom.com

Commissions are paid via electronic fund transfer (ACH) and will be processed within the first five business days of every month.

Contact your Business Development Manager. If you have question on a transaction you were already paid on, reference your commissions statement available to you in NetSuite.

Time frames vary based on the supplier and solution sold. Commission payments typically begin two months after the customer’s first invoice.

Access training and education through the University of TBI. You can request access here.

To be considered for vendor status with TBI, complete a Supplier Application here.