Frequently Asked Questions
TBI is one of the nation’s leading third-party technology distributors.
For more than 25 years TBI has been assisting IT consultants, VARs, MSPs and more than 2,000 other industry professionals to source, advise and quote the right solution for each customer.
TBI brokers technology solutions.
As a top Master Agent, TBI serves as our partners’ advocate, ensuring the most competitive prices and trouble-free provisioning of cloud, voice, Internet, data, mobility and managed services from over 70 solution providers.
Our entire business revolves around our partners. Through a variety of training programs, marketing support and back-office tools, TBI empowers our partners to be the foremost authority and single source provider for all of their customers’ technology needs.
The core business of a TBI partner varies and can include IT consultants, VARs, MSPs, Systems Integrators, Auditors and Telecom Agents. Despite varying business models, all partners share the desire to sell technology services.
It’s simple to become a TBI Agent Partner. Follow these steps:
- Submit a Partner Form.
- Speak with a TBI Channel Manager about the partner experience.
- Complete a Partner Application.
- Start quoting and selling new solutions!
The Sales Process
No. TBI brokers business-class services only and the address at which you are selling must be associated with a registered business license.
TBI works with more than 70 solution providers. As a TBI Agent Partner, you can sell any or all of them.
Here is a quick look at what each provider has to offer:
Quotes are submitted through NetSuite.
For more information on the process check out the How to Submit a Quote Guide.
To submit a quote, TBI requires some basic information about the Agent Partner (you) and the end-user (your customer).
Each quote is unique. The more information you provide us, the more targeted we can be with the proposal we deliver. For more details on what is required, see TBI’s How to Submit a Quote Guide or contact your Channel Manager.
Quote requests submitted through the NetSuite portal are typically returned within 24 to 48 hours. Time frames may vary based on product, provider and/or location.
Orders can be escalated to the Sr. Manager of Sales Operations or the Sr. Director of Operations.
Senior Manager of Sales Operations
Senior Director of Operations
As part of our award-winning back office, TBI uses NetSuite to aid in the efficient quoting process. NetSuite offers our partners the ability to track quotes from start to finish.
A one-stop source for TBI and provider information. From SPIFFs and promotions to marketing materials, sell sheets, contact information and training events, it’s all there.
All technical questions regarding systems can be sent directly to your Channel Manager or emailed to email@example.com.
Email firstname.lastname@example.org. Your password will be reset and you will be emailed instructions on how to log back in.
Receiving an error message like this, “The post is available to members only. Please login to view the content”?
Access to certain documents is restricted to TBI Agent Partners. If you are a TBI Agent Partner and you’re still having trouble viewing something, you probably need to log in. The Knowledge Base website does not keep members logged in, so each time you access the site you will need to log in.
When on the TBI Knowledge Base, select the blue button in the top-right corner to log in.
Don’t have a login?
Register here, it will just take a moment and it’s FREE for Agent Partners.
Commissions are paid via electronic fund transfer (ACH) and will be processed within the first five business days of every month.
Contact your Channel Manager or reference the Gross Commissions document provided to you during your onboarding process. If you were already paid on the transaction, reference your commissions statement available to you in NetSuite.
Time frames vary based on the provider and solution sold. Commission payments typically begin two months after the customer’s first invoice.
TBI offers a variety of opportunities for training on providers and technology solutions.
The TBI Knowledge Base showcases a list of upcoming provider led trainings and events. If you are looking for a training from a specific provider, you can view their catalog page to see what’s available.
Your Channel Manager is another great resource for educational information and can coordinate a more in depth conversation directly with the provider.
To be considered for vendor status with TBI, complete a Provider Application here.