FAQs

Frequently Asked Questions

General

Who is TBI?

TBI is one of the nation’s leading third-party technology distributors.

For more than 30 years TBI has been assisting IT consultants, VARs, MSPs and more than 2,000 other industry professionals to source, advise and quote the right solution for each customer.

What does TBI do?

TBI brokers technology solutions.

As a top Technology Services Distributor, TBI serves as our partners’ advocate, ensuring the most competitive prices and trouble-free provisioning of cloud, voice, Internet, data, mobility and managed services from over 100 solution providers.

Why should I work with TBI?

Our entire business revolves around our partners. Through a variety of training programs, marketing support and back-office tools, TBI empowers our partners to be the foremost authority and single source provider for all of their customers’ technology needs.

Partner Information

Who is a partner of TBI?

The core business of a TBI partner varies and can include IT consultants, VARs, MSPs, Systems Integrators, Auditors and Telecom Agents. Despite varying business models, all partners share the desire to sell technology services.

How do I become a Partner?

It’s simple to become a TBI Agent Partner. Follow these steps:

  1. Submit a Partner Form.
  2. Speak with a TBI Business Development Manager about the partner experience.
  3. Complete a Partner Application.
  4. Start quoting and selling new solutions!

The Sales Process

Can I sell residential services as a TBI Partner?

No. TBI brokers business-class services only and the address at which you are selling must be associated with a registered business license.

Which suppliers and solutions can I sell as a TBI Partner?

TBI works with more than 70 solution suppliers. As a TBI Agent Partner, you can sell any or all of them.
Here is a quick look at what each provider has to offer:

How do I submit a quote?

Quotes are submitted through NetSuite.

For more information on the process check out the How to Submit a Quote Guide.

What information do I need to submit a quote?

To submit a quote, TBI requires some basic information about the Agent Partner (you) and the end-user (your customer).

Each quote is unique. The more information you provide us, the more targeted we can be with the proposal we deliver. For more details on what is required, see TBI’s How to Submit a Quote Guide or contact your Business Development Manager.

How long does TBI’s quoting process take?

Quote requests submitted through the NetSuite portal are typically returned within 24 to 48 hours. Time frames may vary based on product, provider and/or location.

What is the process for escalating an order?

Orders can be escalated to the Sr. Manager of Sales Operations or the Sr. Director of Operations.

Bryan Reynolds
Senior Director of Sales Operations
breynolds@tbicom.com

Where can I find promotion and SPIFF information?

Housed in our TBI OnDemand partner portal, partneriQ is your one-stop source for promotion and SPIFF information. Access partneriQ here or click here to register for a login.

TBI Systems

What systems will TBI partners gain access to upon onboarding?

NetSuite
As part of our award-winning back office, TBI uses NetSuite to aid in the efficient quoting process. NetSuite offers our partners the ability to track quotes from start to finish.

TBI OnDemand
Easily acquire new customers and manage your business from a single dashboard. TBI OnDemand offers tools and capabilities for better business performance.

CableFinder
Inside TBI OnDemand, CableFinder helps partners save time and effort by providing a centralized resource to determine what providers are available in specific locations.

partneriQ
Available through TBI OnDemand, this sales enablement tool equips you with all the information that you need to start selling like, promos & spiffs,  provider portfolio with breakdown of offerings, sales collateral and customizable marketing materials, and quick access to technical training and engineering support.

 

Who can I contact if I have questions?

All technical questions regarding systems can be sent directly to your Business Development Manager or emailed to info@tbicom.com.

I have been locked out of NetSuite, what do I do?

Email helpdesk@tbicom.com. Your password will be reset and you will be emailed instructions on how to log back in.

Commissions

Who do I contact with commissions questions?
How and when are commissions paid?

Commissions are paid via electronic fund transfer (ACH) and will be processed within the first five business days of every month.

How do I know the commission percentage I received from a certain provider/solution?

Contact your Business Development Manager. If you have question on a transaction you were already paid on, reference your commissions statement available to you in NetSuite.

How long does it take after a sale to receive my first commission payment?

Time frames vary based on the provider and solution sold. Commission payments typically begin two months after the customer’s first invoice.

Training

How and where can I get training on a specific provider?

Access training and education through the University of TBI, the industry’s only vendor agnostic training portal. You can request access here.

Provider Information

How do I become a TBI provider?

To be considered for vendor status with TBI, complete a Provider Application here.