About TBI

A Premiere Master Agent since 1991


A master agent is a provider of network services on behalf of service carriers.  As a master agent, TBI (Telecom Brokerage, Inc.) manages partners, or subagents, who sell our carrier’s products to end-user business customers.  We provide our partners with valuable resources such as back-office support, experienced consultation and product training.  In turn, our partners earn commission on the carrier business they bring through TBI.

Benefits of working with Master Agent TBI
•   Time-saving, one-stop shopping
•   A truly customized, vendor agnostic solution
•   Access to the most recent technology to keep
     businesses up-to-date
•   The most cost-efficient solutions

Industry-leading expertise in:
•  Pre-order support, ensuring accurate, efficient
•  Post-order support for smooth installations
•  Post installation follow-up and troubleshooting
•  Multi-location and geographically diverse solutions

Our contract is one of the most aggressive in telecom:
•  No volume commitments or quotas
•  No exclusivity
•  An Evergreen Clause, ensuring that you get paid for as long we get paid




Geoff Shepstone, President

Geoff Shepstone started his professional career in 1983 with Heritage Communications while earning a BBS in Marketing from Iowa State University. Upon graduation in 1986 Shepstone started with Harris Lanier selling business phone systems. Looking to expand his telecom experience beyond hardware Shepstone started with MCI in 1988 as a Major Account Executive. In the four plus years with MCI Shepstone was awarded numerous sales performance awards.

In 1991, Shepstone joined Concord Network Services (sold to Midcom) as Vice President of Sales and Marketing. In 1993 Shepstone began a management position in the Alternate Channel Division of LCI International (Sold to Qwest). In 1999, Shepstone joined Telecom Brokerage Inc. (TBI) as President. Shepstone's leadership has been instrumental in building TBI to become one of the country’s largest Master Agencies.


MercerKen Mercer, Vice President

Ken Mercer joined TBI in 2003, and focused on CLEC and local service support for TBI’s partners.  In 2004, Mr. Mercer was appointed Sr. Vice President of TBI. Priding himself on accountability and responsiveness, Mr. Mercer believes that in a time when other master agents hide behind their online tools, TBI will always be there to assist in quoting, contract generation, and pre-sales project management.  A real person will do whatever it takes to quote quickly, get the right paperwork together for you, and ensure the carrier is accurate in the installation process.

Mercer's focus is on strategic sales and partners of a larger and more technological nature.


Pete Shah, Vice President of Finance

Pete Shah started with TBI in May 2013. Pete has over 20 years of experience, including 13 years in the telecom industry. Prior to TBI, he served as CFO of Access Media 3, where he was responsible for all accounting, corporate finance, and treasury functions. Prior to this, he was a Director of Finance at PAETEC Communications, where he was responsible for the financial planning and analysis group. Prior to the acquisition of McLeodUSA by PAETEC, Pete was McLeod's Director of Finance and responsible for the budgeting and long range planning process, capital formation, pricing, and the financial lead for the M&A process. Pete has also held financial management positions at CIMCO Communications, Allegiance Telecom, IBM, and GATX. Pete holds a Bachelor's Degree in Finance from Iowa State University and an MBA from Benedictine University.


David Powers, Vice President of Marketing

Powers joined TBI in 2014 to drive strategic marketing programs. He came to TBI from market-leading cloud communications service provider Thinking Phone Networks, where he was instrumental in launching the company’s marketing function and helping to drive revenues. Powers has also held executive positions with virtual PBX service provider, Grasshopper, Level 3 Communications, and XCOM Technologies. He is an honors graduate of the University of Missouri, where he studied in the School of Journalism and was elected to Phi Beta Kappa.



TBI’s corporate office is located in Chicago, Illinois. We also have a satellite office in Wisconsin, as well as National Channel Managers, sales personnel and support staff based in California, Colorado, Ohio, South Carolina, Tennessee, Texas and Washington.

Our sales and product support teams are experienced professionals in quoting, project management and carrier escalations. In addition, TBI employs experienced personnel in Finance, Human Resources, IT, and Marketing.

With telecom expertise as our base and a dedicated team of professionals, TBI is able to support our partners through the unparalleled network we have built.

Want to learn more?  Feel free to contact us anytime.